What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I ask about Social Media Questions

    Asked by NewRockstars on March 26, 2016 at 09:09 PM

    I understand that we can not ask for log in credentials in Jotform. I understand that and its not an issue. However, how come my form is now disabled for adding questions that asked how many followers and likes the social media profile had in a field form? This makes no sense, especially since the field forms are enabled in other forms. So those questions are public knowledge, I really don't understand how this would be a violation of the terms of service. Please advise. Thank you!

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    JotForm Support

    Answered by Kevin_G on March 27, 2016 at 12:58 AM

    This is because you are asking for passwords or usernames in your form. 

    This is something that you can not ask in JotForm so you need to delete those fields in order to active your account again. 

    Please, take a look again to our terms: http://www.jotform.com/terms/

    Your forms will be enabled as soon as you remove  those fields from your form. 

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    Answered by NewRockstars on March 27, 2016 at 10:16 PM

    Those fields were removed. However, you removed ALL of the fields including their links to their social media profiles and # of followers and fanpage likes. I read your terms and this does not violate. Please add these fields back for me or allow me to do it. They were there previously. I am a social media manager that gets paid by clients to do this kind of work and I need to know this basic info. It is also public info so I don't understand what the issue is now. Please advise!


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    JotForm Support

    Answered by Chriistian on March 27, 2016 at 11:41 PM

    I checked your forms and I can confirm that the username/password field has been removed. It also seems that the fields for the social media pages and number of followers/page likes have already been added to your form, so no further action is needed.

    If you have any other concerns, do let us know.