What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled

    Asked by 5ivestarimpressions on March 27, 2016 at 02:05 AM

    Hello - I run several businesses via JotForm. My forms have been disabled. Can you please re-enable this asap? Thank you!

    Elias Georgaras

    Page URL:
    http://www.eaglesnestyork.com/#!banquet-loft-reservation/c5zr

    My Forms JotForm hello thank
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    JotForm Support

    Answered by Kiran on March 27, 2016 at 06:41 AM

    I see that your account is autosuspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that many of your forms are containing the word username and hence the probability score is high on your forms. Please be noted that creating login forms or collecting sensitive information like CC info, etc are not allowed using JotForm. Such forms are considered as phishing forms and associated accounts are automatically disabled. Please refer to our Terms of usage for more information on Phishing forms. You may consider changing the term username on your form to lower the phishing score to avoid further autosuspensions. 

    Also, I see that your account has reached the monthly submission limit by receiving about 127 submissions. You may upgrade your account in order to receive further submissions or wait for the submission counter to reset on the first day of the following month.

    Hope this information helps! 

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    Answered by 5ivestarimpressions on March 29, 2016 at 12:58 PM

    Hello - I am not collecting any financial data. The form is for a Snap Chat service for subscribers who are interested.

     

    Also, I am not past my submission quota. Over the past few weeks I have earned an extra 70 submissions. Please see attached screenshot.

     

    I am well under the 170 submissions (145 as of this follow-up). 

    Please advise.

     

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    Answered by 5ivestarimpressions on March 29, 2016 at 01:38 PM

    I have also updated the fields of the sensitive wording.

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    JotForm Support

    Answered by Kiran on March 29, 2016 at 03:11 PM

    Great! Thanks for updating your forms to comply with our terms. We appreciate it. I see that your account is now active and good in shape. It looks like you have got additional monthly submissions using GetMore. Since the Free accounts are limited to 100 submissions, I thought that your account has run out of submissions. Sorry for the confusion.

    If you need any further assistance, please let us know. We will be happy to help.