What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i have received notifications of form submissions but payment has not been made!

    Asked by RodneyGillis on February 29, 2012 at 05:29 AM

    I have had three forms submitted to me - i have my notifications set up so that i only receive notification once payment has been authorised however there is no record on our World pay account of having received these payments

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    JotForm Support

    Answered by liyam on February 29, 2012 at 06:50 AM

    Hello RodneyGillis, can you share with us the URL of the form in issue? 

    Thanks.

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    Answered by RodneyGillis on February 29, 2012 at 06:56 AM
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    Answered by RodneyGillis on February 29, 2012 at 07:01 AM

    liyam - this is linked to the previous thread of 22 Feb

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    JotForm Support

    Answered by liyam on February 29, 2012 at 07:38 AM

    I see.  Thank you for the details and we apologize for this delay.  I have submitted a ticket to the development team, including the details from the other thread.

    Thank you for your patience.

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    Answered by serkan on March 01, 2012 at 10:11 AM

    Apperently, we were missing cancelled requests. It's fixed now.

    Thank you for reporting.