i have received notifications of form submissions but payment has not been made!

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    RodneyGillis
    Asked on February 29, 2012 at 05:29 AM

    I have had three forms submitted to me - i have my notifications set up so that i only receive notification once payment has been authorised however there is no record on our World pay account of having received these payments

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    liyam
    Answered on February 29, 2012 at 06:50 AM

    Hello RodneyGillis, can you share with us the URL of the form in issue? 

    Thanks.

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    RodneyGillis
    Answered on February 29, 2012 at 06:56 AM
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    RodneyGillis
    Answered on February 29, 2012 at 07:01 AM

    liyam - this is linked to the previous thread of 22 Feb

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    liyam
    Answered on February 29, 2012 at 07:38 AM

    I see.  Thank you for the details and we apologize for this delay.  I have submitted a ticket to the development team, including the details from the other thread.

    Thank you for your patience.

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    serkan
    Answered on March 01, 2012 at 10:11 AM

    Apperently, we were missing cancelled requests. It's fixed now.

    Thank you for reporting.