Form not showing in Mautic

  • ToolsService
    Asked on March 27, 2016 at 8:03 AM

     

    Form not showing in Mautic Image 1 Screenshot 60Form not showing in Mautic Image 2 Screenshot 71Form not showing in Mautic Image 3 Screenshot 82Form not showing in Mautic Image 4 Screenshot 93Form not showing in Mautic Image 5 Screenshot 104

    to enter the source code at the place where the requested page is blank, as in the image below

  • Jan
    Replied on March 27, 2016 at 8:37 AM

    Please use the Embed script code or the Iframe code instead of the form full source code. Please refer to these guides:

    Adding-a-Form-to-a-Web-Page

    Getting-the-Form-iFrame-Code

    Hope that works. Thank you.

  • ToolsService
    Replied on March 27, 2016 at 9:44 AM
    It features the same mistake
    2016-03-27 9:36 GMT-03:00 JotForm :
    ...
  • Jan
    Replied on March 27, 2016 at 11:19 AM

    Can you please try using iframe method without the script.

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/123456789101112" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e)
    {..........................................</script>

    If it is still the same, then please share the URL of the webpage where the form is embedded so that we can investigate. Thank you. 

  • ToolsService
    Replied on March 27, 2016 at 11:44 AM
    I put exactly as described
    the iframe and another attempt put the scrip
    none worked :(
    2016-03-27 10:33 GMT-03:00 Tools Service :
    ...
  • Jan
    Replied on March 27, 2016 at 1:41 PM

    Can you please provide the URL of the page?

    It seems that you are putting it in the wrong location. Based on the screenshot, you are trying to embed it on a "Form" section and not on the "Landing Pages" section.

    Form not showing in Mautic Image 1 Screenshot 50

    It will not work if you put it the Form section because I think Mautic uses that function in order for their users to create their own forms inside Mautic.

    You can embed JotForm forms in "Landing Pages".

    Form not showing in Mautic Image 2 Screenshot 61

    In the page editor, you'll see a "Source" button. Click it so the Source editor will appear.

    Form not showing in Mautic Image 3 Screenshot 72

    Paste the embed script code in the body element.

    Form not showing in Mautic Image 4 Screenshot 83

    Hope that helps. Thank you.

  • ToolsService
    Replied on March 27, 2016 at 2:44 PM
    It works with iframes!
    Thanks, but installing the lading page option can not redirect the pages
    according to the reactions of users.
    Is there any pop option pup in JotForm when the user attempts to close the
    page redirecting the User to another page?
    2016-03-27 14:40 GMT-03:00 JotForm :
    ...
  • David JotForm Support Manager
    Replied on March 27, 2016 at 3:04 PM

    No there ins't, you may contact Mautic support to accomplish that in your page: https://www.mautic.org/community/index.php/conversations/support 

  • ToolsService
    Replied on March 28, 2016 at 12:45 PM
    Ok, very thanks! :)
    2016-03-27 16:02 GMT-03:00 JotForm :
    ...