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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the difference between normal submissions and payment submissions?

    Asked by Mahayana on March 27, 2016 at 09:35 AM

    Thank you for your help a minute ago, it was superb!


    1. Can you explain to me the difference between the 100 monthly submission and the receive 10 payment? What does that mean exactly, I understand that I have to pay a subscription on my 11th member right? Or is it son 1 member but on their 11th payment?

    2. What does the submission mean?

    3. Also how can you have a quick look to make sure that I set this right, to charge monthly charges


    thank you again, Mahayana

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    JotForm Support

    Answered by Jan on March 27, 2016 at 10:31 AM

    In a normal form like a contact form, the user is not required to enter any credit card or payment information. They just need to put their name, email, phone number and message. Once they hit submit, you will receive it as a submission. It is a normal submission.

    If you have a form that requires your user to pay like an order form or a subscription form then it is a payment form.  Once the user hit the submit button, it will be counted as a payment submission.

    If you have a form that requires payment, then it is a received payment or payment submission. In a Free plan, you only have 10 payment submissions per month.

    I would recommend you upgrading to a Bronze plan if you are expecting more than 10 payments. In this way, you can have 1,000 payment submissions. Please check our pricing page for further information.

    I need to create a separate threads for your other questions:

    What does the submission mean?https://www.jotform.com/answers/803609

    How can you have a quick look to make sure that I set this right, to charge monthly charges?https://www.jotform.com/answers/803610

    Thank you.