Why some of the uploads giving ERROR 403?

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    Asked on October 23, 2010 at 03:51 AM

    I am logging into my database from a VPN in an effort to work from home.  I have a found set of 932 forms in the last 3 days with uploads that need to be validated and I am getting error 403 on the overwhelming majority of the.

    Aside from the inconvenience that not having the data to hand is causing, I am using up bandwidth which is unnecessary and added expense.

    Would you please ensure that the account is unlocked or , if you would prefer, I can send you a list of 15 or so that I have started to tag to identify the problem.

    There seems to be a run of these - all submitted on the same date in succession so I assume that there is some server maintenance issue which is causing the pages not to display.

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    Answered on October 24, 2010 at 01:12 AM

    We keep the uploaded files on Amazon S3. Last week, one of our servers blocked an S3 IP address accidentally thinking it could be a DOS attack. We resolved this problem and we are also pushing all missing files to S3. My guess is that they will all be available until Monday.