Email notification nott working

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    masterwireless
    Asked on March 27, 2016 at 12:36 PM
  • Profile Image
    BDAVID
    Answered on March 27, 2016 at 01:00 PM

    I check the notifications for your form: https://www.jotform.com/50585090859970, and the recipient email is not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Have you checked your spam folder? One thing I noticed is that one of the notifications is missing the sender name, please assign to it a field or your form where the user enters his name:

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.