What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notification nott working

    Asked by masterwireless on March 27, 2016 at 12:36 PM

    We are not getting any email notifications.

    email notification email email notifications Getting not getting
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    JotForm Support

    Answered by BDAVID on March 27, 2016 at 01:00 PM

    I check the notifications for your form: https://www.jotform.com/50585090859970, and the recipient email is not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Have you checked your spam folder? One thing I noticed is that one of the notifications is missing the sender name, please assign to it a field or your form where the user enters his name:

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.