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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Meu formulário foi desativado.Asked by tagpoint on March 27, 2016 at 08:01 PM
fui tirado do ar injustamente - solicito conserto
It appears that your account was auto-suspended by our phishing detector because some of your forms were made on Portuguese language.
Why is this? We have a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, etc. However this tool is not updated to scan Portuguese, Arabic, French and other similar languages, therefore most of the forms made in these languages might be automatically suspended.
To avoid future suspensions we recommend you to build the form in English and then translate the form into Portuguese, French or any other language that might be suspended automatically. Here's a guide that can help you set it up:
I have now lifted the suspension of your account so you can setup your form to use different languages. If you need further assistance, do let us know.
Hello @wjinfotech, to better assist you with your concern about the forms being disabled, I have moved your question to a new thread. Please follow this link to view your thread: https://www.jotform.com/answers/927812. Regards.