What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I am Receiving 3 Notifications for One User?

    Asked by needash on March 28, 2016 at 03:04 AM

    I am receiving same emails from one user please let me know what is the reason.

    I tried creating new notification still same problem also i tried adding sender email address  but nothing seems to work.

    Its really urgent please reply soon.

    Thank you

    Page URL:
    https://dme-medical.com/contact-page

    Screenshot
    Submissions 3 receiving Emails problem sender same
  • Profile Image
    JotForm Support

    Answered by mert on March 28, 2016 at 04:31 AM

    Normally, this issue needs to be occurring from your "Change E-mail Recipient" conditions; but when I check them, I can see that they are all set up correctly and it is not possible to duplicate. In addition, I did some tests on my account and received only one email submission.

    Currently, I also cleaned your form caches and suggest you to try to receive submission email. Please, don't forget to let us know the results.

     

    Regards.