Adobe eSign widget: Error when authenticating eSign widget.

  • LeesaDykstraDesigns
    Asked on March 28, 2016 at 4:23 AM

    I've spoken with Adobe regarding the issue but was told that its an issue on Jotforms end.  I click to authenticate the widget and I'm taken to the Adobe login.  My login credentials are saved so I just click sign in.  The error reads: "Error: Your session has expired. Please re-login and try again."  To which I log in, but it takes me into my Adobe account and does not Authenticate.  I've also noticed that when I click on "wizard" to do this, it freezes up and won't let me exit the wizard.

    I have an agreement that needs to go out asap, but I can not get the signature to work.  If someone would help I would greatly appreciate it.

     

    Thanks!
    Matt Dykstra

    Page URL: http://leesadykstradesigns.com/termination-lynette-smith
  • beril JotForm UI Developer
    Replied on March 28, 2016 at 4:58 AM

    Can you try to remove the existing widget and add it again?

    If it doesn't work, please let us know. We will be happy to assist you.

  • LeesaDykstraDesigns
    Replied on March 28, 2016 at 5:09 AM

    That was one of the first things I did.  I've also attempted to do this from different browsers and cleared cache/cookies on both as well.

    Thanks for any support you can give!

  • Chriistian Jotform Support
    Replied on March 28, 2016 at 5:39 AM

    I made a test form and tried to add an Adobe Esign Wizard. Unfortunately I was not able to add the widget. I was also unable to exit the Adobe eSign wizard.

    Adobe eSign widget: Error when authenticating eSign widget Screenshot 20

    I will have to escalate this issue to our back-end team for further investigation. We will let you know on this thread once there are any updates. 

    In the meantime, I would suggest using the Smooth Signature Widget to capture the user's signature. widgets.jotform.com/widget/smooth_signature 

    Regards.

  • LeesaDykstraDesigns
    Replied on March 28, 2016 at 3:19 PM

    Thanks Chriistian.  I really appreciate you looking at this!  

  • BJoanna
    Replied on March 28, 2016 at 4:26 PM

    On behalf of my colleague, you are welcome.

    Also I see that this ticket is already assigned to one of our developers. Once this issue is resolved we will inform you via this thread.

     

  • LeesaDykstraDesigns
    Replied on March 28, 2016 at 4:41 PM

    Perfect!

  • TitusN
    Replied on April 20, 2016 at 8:49 AM

    Thank you for your patience. 

    We've fixed the bug - you should be able to re-authenticate and close the wizard. 

    Please check - let us know.

  • lawweapons
    Replied on July 3, 2017 at 10:54 AM

    please help authenticate still not working The error reads: "Error: Your session has expired. Please re-login and try again."
  • BJoanna
    Replied on July 3, 2017 at 11:56 AM

    @lawweapons

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1190061