What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why My Newly Upgraded Account has Scheduled to Downgrade?

    Asked by timhall65 on March 28, 2016 at 10:29 AM

    I received an email saying that I am over quota. You confirmed upgrade to our account on February 29, 2016. 

    Please see email confirmation below. 

     

     

     

    -----Original Message-----
    From: JotForm Support [mailto:mailer@fastspring.com]
    Sent: Monday, February 29, 2016 11:36 AM
    To: Tatyana Hall <orders@realty-cards.com>
    Subject: Your account has been upgraded to JotForm Silver Yearly

     

    Congratulations! Your JotForm account has been upgraded to JotForm Silver Yearly:

    https://www.jotform.com/myaccount/

     

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

     

     

    Thank you for choosing JotForm,

     

    JotForm Team

     

    jotform@interlogy.com

    account upgrade JotForm style yearly message
  • Profile Image
    JotForm Support

    Answered by mert on March 28, 2016 at 11:41 AM

    Hi there,

    Yes, you are on the Premium plan; but you have reached your "Form Views" limits, that's why you have received that email and scheduled to downgrade. Please, see your monthly usage from the image below:

     

    As you have already known, the new month is coming in couple of days; but to take precaution,  you can add our footer to bottom of your form. By doing this, you can get unlimited "Form Views" and you don't need to worry about this issue anymore.

    Please, see the steps to apply footer to your form:

     

    Final look of your form can be seen from the image below:

     

    For further assistance, please do let us know.

    Regards.

  • Profile Image

    Answered by timhall65 on March 28, 2016 at 12:06 PM

    SERIOUSLY WHAT IS WRONG WITH YOU GUYS!!!!!

     

    As I stated, I upgraded to the Silver Plan on  February 29, 2016 -  AND paid for one year in advance. I should have:

    100,000 Views

    100GB

    10,000 submissions

     

    Not to mention you changed my password and I had to go in and reset.

     

    PLEASE SEE EMAIL FROM JOTFORM BELOW:

    -----Original Message-----
    From: JotForm Support [mailto:mailer@fastspring.com] 
    Sent: Monday, February 29, 2016 11:36 AM
    To: Tatyana Hall <orders@realty-cards.com>
    Subject: Your account has been upgraded to JotForm Silver Yearly

     

    Congratulations! Your JotForm account has been upgraded to JotForm Silver Yearly:

    http://www.jotform.com/myaccount/

     

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

     

     

    Thank you for choosing JotForm,

     

    JotForm Team

     

  • Profile Image
    JotForm Support

    Answered by mert on March 28, 2016 at 12:17 PM

    Please, accept my apologies about the inconvenience, I noticed that you have 4 continuous subscription and the last one has changed your plan as Premium. I'm going to fix your plan and refund the prices from your extra subscriptions.

    I will let you know the updates in short.

  • Profile Image

    Answered by timhall65 on March 28, 2016 at 12:20 PM

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on March 28, 2016 at 12:28 PM

    Currently, other three extra subscriptions are cancelled and their prices are refunded. Currently, the only active subscription you have is Silver Yearly and your account is on correct plan (Silver) right now. Please, check it on your side and let us know the results. Again, sorry for the trouble we have caused.

     

    Thank you for your understanding.