- centurionsecurityAsked on March 28, 2016 at 10:56 AM
Our main email address does not seem to be receiving email notifications from Jotform. It is an AT&T email address(email@example.com) so I added another one firstname.lastname@example.org and so far do not receive anything on that account either. Any help or directions to check would be helpful. Thank you!
- JotForm SupportBJoannaAnswered on March 28, 2016 at 12:04 PM
I have checked both email addresses you provide and both email addresses are on bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : reject
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 530 SMTP authentication is required.
I have now removed them from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
Feel free to contact us if you need any further assistance.