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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot receive Jotform email notifications

    Asked by centurionsecurity on March 28, 2016 at 10:56 AM

    Our main email address does not seem to be receiving email notifications from Jotform. It is an AT&T email address(cssnac@att.net) so I added another one apply@centurionsecuritytx.com and so far do not receive anything on that account either. Any help or directions to check would be helpful. Thank you!

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    JotForm Support

    Answered by BJoanna on March 28, 2016 at 12:04 PM

    I have checked both email addresses you provide and both email addresses are on bounce list. Our system gave following result:

    cssnac@att.net is IN the bounce list 

    Reason(s) : reject

    apply@centurionsecuritytx.com is IN the bounce list 

    Reason(s) : smtp; 530 SMTP authentication is required.

    I have now removed them from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 


    Feel free to contact us if you need any further assistance.