What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are we not receiving Generated Emails from our Form?

    Asked by OPMCompliance on March 28, 2016 at 11:51 AM

    our form has stopped generating emails to people who complete the forms, and it is no longer notifying us of submissions

  • Profile Image

    Answered by KadeJM on March 28, 2016 at 01:03 PM

    Which form are you not receiving the completed submissions on?

    I took a look at our end and found when I checked your account email address it ended up in our bouncelist so I removed it for you.

    Please check and let us know if you are still not receiving them after awhile. If needed you can fill in your form and submit it to yourself to test it or let us know and we can do this for you.

    It seems the reason for being in the bouncelist was that the email timed out and we'll monitor it.

    Result: coxxxxxxe@dx.gaxxv is IN the bounce list

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.