What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Why my form is not going to my email again?

    Asked by houstonfinance on March 28, 2016 at 12:15 PM

    My form stop going to my email again. Last time this happen it was a bounce problem on your end

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    JotForm Support

    Answered by Kevin_G on March 28, 2016 at 01:28 PM

    I have checked your email address and it was in our bounce list, this is the reason: 

    smtp; 554 p3plibsmtp01-11.prod.phx3.secureserver.net bizsmtp IB105. Connection refused. is listed on the Exploits Block List (XBL)  Please visit http://www.spamhaus.org/xbl/ for more information.

    I have checked our IP address on the link provided on that message and noticed that everything is fine, so I have removed your email from our bounce list and you should receive your email notifications as normal again. 

    I also checked your email notifications and noticed that they are properly set, however, if the issue still persists ask your email provide to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do not that this will work if you are using our default sender email addresses.