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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is extremely slow

    Asked by PRxPro on March 28, 2016 at 01:04 PM

    My form is loading extremely slowly.

    In addition, once it loads, there is a 2-4 sec delay between clicking in a checkbox/radio button and the box filling.

    We work in the medical field, and patients are very frustrated by the length of their visits due to this porblem.

    Please help!

    Below are similar versions of the same form, with the same issue.

    https://form.jotform.com/PRxPro/adminrep

    https://form.jotform.com/PRxPro/MonRep5

    Thank you

    Page URL:
    https://form.jotform.com/PRxPro/adminrep

    JotForm checkbox style size
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    JotForm Support

    Answered by Kiran on March 28, 2016 at 02:22 PM

    I see that your form is having about 400 fields in total and 156 conditions which need to be considered as a long form. Though JotForm builder allows to have unlimited fields on a single form, the browsers may not be able to render the form due to their limitations with the memory, processing speed, etc. Sometimes, this might also result in freezing the browser as well.

    Since you have different sections on the form, you may consider breaking the form to separate forms to reduce the count of the fields on the form. You may redirect to the following sections of the form by using the Custom URL method in the Thank you page.

    http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    You'll also need to pass the basic information of the patient to the following form in order to identify the submission to match with the other form submission.

    Hope this information helps!