What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by praxairdirect on March 28, 2016 at 01:37 PM
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    JotForm Support

    Answered by Jan on March 28, 2016 at 02:57 PM

    I did a test submission on your form (https://www.jotform.com/21586009634152) and it appeared in the mail logs. It is showing that it was sent successfully.

    I checked the configuration of your email notification and I can see that it set up properly. Please do check your spam or junk folders. You can also try white-listing JotMail IP addresses. You can also use your own email address. Here's a guide: How-to-Setup-SMTP-for-a-Form

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Hope that helps. Thank you.