What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm sendmail delivery not stable to @Yahoo inbox

    Asked by aquaticapools on March 28, 2016 at 02:40 PM

    Email Alerts: Why do forms arrive hours later

    It is becoming increasingly common for forms to arrive in our email inbox hours after they have been submitted...sometimes they do not show up at all. The forms are filled out by employees using mobile phones.

    This happens with the following forms:

    Page URL:
    https://form.jotform.com/30473202350137

    delayed emails delayed emails
  • Profile Image
    JotForm Support

    Answered by Mike on March 28, 2016 at 04:05 PM

    Can you please provide us with Full Email Headers of a few delayed messages?

    This is how you can get the email headers in Yahoo:

    View email headers

    I have noticed that you use @yahoo based sender email on your form #60136660788967. Unfortunately, this will not work well since Yahoo does not allow messages that are not sent through Yahoo servers (according to Yahoo DMARC policy).

    You may consider switching the sender to noreply@jotform.com or noreply@formresponse.com, for example.

  • Profile Image

    Answered by aquaticapools on March 28, 2016 at 05:50 PM

    I changed the sender email in case that was an issue, but the other form had the noreply address.

     

    From James Flores Mon Mar 28 21:41:45 2016
    X-Apparently-To: aquaticareports@yahoo.com; Mon, 28 Mar 2016 21:41:46 +0000
    Return-Path: <noreply@jotform.com>
    Received-SPF: pass (domain of jotform.com designates 209.126.123.104 as permitted sender)
     VGVjaG5pY2lhbiBKYW1lcyBGbG9yZXMgU3dpbW1pbmcgUG9vbCBBbGFtbyBS
     YW5jaCBDaGxvcmluZSBMZXZlbCA0LjAtNS4wIHBIIExldmVsIDcuMiAtIDcu
     NCBCYWJ5IFBvb2wgb3IgU1BBIENobG9yaW5lIDQuMC01LjAgQmFieSBQb29s
     IG9yIFNQQSBwSCBMZXZlbCA3LjQgLSA3LjYgU2VydmljZXMgUGVyZm9ybWVk
     IFBvb2wgVmFjdXVtZWQgLSBQb3dlclZhYyBTa2ltbWVyIEJhcwEwAQEBAQN0
     ZXh0L2h0bWwDAzQCMzM1MDEwNTAyOTQxMjkxMDI5LnBkZgNhcHBsaWNhdGlv
     bi9vY3RldC1zdHJlYW0DAzA-
    X-YMailISG: 8F4T85cWLDuw5f9xg9s8CoqU8EZ0XmTK7_yW8Bz.Z5s7NI_y
     MhfQLE.mAVUsmGgxBYNQe9biS6ynbXwbmFlUewy8EGA1SWKRwVRdYJNMJP4B
     m4BC1wps6CMhiiU7fyOTKc0UijQPfOMOCL4UJnr7F.jvCuPjht8UyNBftoEQ
     pTnsRxzjHgWXFjADzhhy6Nw_aChi5NzRc6kxZgDqi0ODrZLvNBLiQHV4X5sj
     RjL.nRVc05HZFOZBQq70KnEbaomTmk39T2UEmK1aVEDsgZ_TIGoqLvye7JPx
     zggAgyDQsOjiBSpoGTfM03tf6jOJs3chdpelVwA.EssjuMCGBlwYdlj56bLI
     KMDnmTkZ7PZ_uo4XkQKresWZ_DCrwGLmq8z1u7aPzyNVoUCaEtlBZljWc2iX
     wW2xChi1P5B41nMZZ2m6Wda8R8xExNUsUGn2tRZoafO.NZXsbaRi2RsMSbqD
     Hbi96Yz4BAcR5wRpqZOewoUBp.hu4Vwk1LnMq.NLJBQE7P.S08ab_OqMajWB
     EZcaDfVcBtGOlOUkfD1hZ64lpA71KJVC8Xn9uSeO8sS4qsGyrMCHLb9YCBvx
     f2Z1R8ZpKmccZcaUkO4HI7MI.nS3d0__RsUFOhvmqDFgeNSY5T5F9bWgX93H
     Vb9fo7YkjAAt1KbMJ5dMH_twueQotEvTq6.n0j28PkntyxRXBw4DytyOIsSq
     noQIK88FqK.4pVkxjt2XOyjhv3_WSMq2s0X5sIJNKBCcCkYMC22YGTqd6rAf
     6D2GUv0FQoiv5l9WiGqxTN939zajNBhJ84_yngwxWst1A1f722yQaWBDz3GL
     Yhqqx4UYeRcN8lN8AZ0xKVoQn4yjmsWbwGI2WuyDpDtf1kwUuzcx2nUVMu14
     xQw9XHyijvPsCKwrkjzxVjbHYiiipLWsBtSTlsQauGCqUh9znvlXr_HksUMr
     y9RCN9N_aFv_UTLGn0czBfs02fuez5UiXYZPSoB02NqSnuUcxjZk4uIvGrJN
     .hG1A3Lsl7snYnLMl5L.g8lP_ad_NFwviVd4NHZ5Z8k1BAEds5xYdril7NyR
     BesoFYggQ08cRJ.autv0EtArednIXNnXg8JNbi9_B3ReNnWWhU0DRzCefS1K
     m7GHhtbYRAMqk2rqyoYB.CG3_QEKaVs4bVeILJVaejQX8x6xGj9.pk4ywpGI
     RFfRD03Ta71838rmHHhOA1_GfLD_yWGdI5q4mKdDaWZ1QhXqIzo09xOKa.Io
     i3xwhJm0s9uX1kM.uLSvjmWKY5URoh2_KKPSLSuTVk6mKSDZkGyAFWyJnFMe
     JT_i.K.qMAGIYphOzsIwr1BnhO1PviPCoQ.4J8PUDd6_G_QN7b2DDv0cjSui
     nv0nbTFIPEs_.VJi42bEBr3PPhr6zCwBdWBB6xbDnA4VnUlBR.h9ATOUT3XC
     EJRHfd_zkLkqCb1Vavgwx1CpJXY2nVHZqEnGS3GjM5rwsTP5aFh_3bU2n2xM
     SV4TUmf9j050u1d4LkFhjey2Zp2PAninpCO3JPnA4oxZGetPQy64moyiYW7E
     MePFN9q0z._RqJb78verzMt7soGGQpPQiGSbHvsVWdMCD5uSl8JW_tGah2NW
     12FYn8wVleTJ0Q--
    X-Originating-IP: [209.126.123.104]
    Authentication-Results: mta1441.mail.bf1.yahoo.com  from=jotform.com; domainkeys=neutral (no sig);  from=jotform.com; dkim=pass (ok)
    Received: from 127.0.0.1  (EHLO postfix.jotservers.com) (209.126.123.104)
      by mta1441.mail.bf1.yahoo.com with SMTP; Mon, 28 Mar 2016 21:41:46 +0000
    Received: from us-sub1 (us2-postfix-b.jotservers.com [209.126.123.104])
        by postfix.jotservers.com (Postfix) with ESMTP id 9095114135F
        for <aquaticareports@yahoo.com>; Mon, 28 Mar 2016 17:41:45 -0400 (EDT)
    DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=jotform.com; s=mail;
        t=1459201305; bh=G3z5Ui5loWT4HL7cTUia4L8n7DGMf/doLzmdasPetik=;
        h=To:Subject:Date:From:Reply-To:From;
        b=JLG74WkmsWOvHh0UaiP8ICHuPbEQHtOzf0K6NUr4jXuiMNnuKJwkCm+RSmBec5QH9
         TVqadzkiMuBOFIe1krZHu87H71LxGcOtbHr2LDYkz3rACdnvi5KX8gn3pJCIfBsaG7
         p/OthE5zT1OiQAPkRQCptmRSELZnXSYkdK/0XOxg=
    Received: by us-sub1 (Postfix, from userid 1004)
        id 6794A3080080; Mon, 28 Mar 2016 17:41:45 -0400 (EDT)
    To: aquaticareports@yahoo.com
    Subject: Pool Report: Alamo Ranch
    X-PHP-Originating-Script: 1004:PHPMailerLite.php
    Date: Mon, 28 Mar 2016 17:41:45 -0400
    From: James Flores <noreply@jotform.com>
    Reply-To: aquaticareports@yahoo.com
    Message-ID: <72cfa683bc6f66cf81558bdc3c662643@submit.*>
    X-Priority: 3
    X-Related-UserName: NoUserName
    X-Related-Last-Form-ID: 30473202350137
    X-Related-IP: 128.177.161.149
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
        boundary="b1_72cfa683bc6f66cf81558bdc3c662643"
    Content-Length: 22374

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 28, 2016 at 11:06 PM

    Thank you for the additional information. There is an email notifications limit of 100 per hour for paid accounts. This is done to reduce the chances of using the service for spamming. If more than 100 forms are submitted per hour, you would not get all the notifications. Thus the email might be sent an hour later. 

    If you need further assistance, please let us know.
    Regards.

  • Profile Image

    Answered by aquaticapools on March 29, 2016 at 05:27 PM

    Yes, I do need further assistance. We use our forms sparingly over the course of a day...no more than 1-2 forms are submitted every few hours.

    Below is an example of one from today. My employee submitted at 2:00PM (CST) and it was not received until 4:23PM.

     

    From Mike Tucker Tue Mar 29 18:57:03 2016
    X-Apparently-To: aquaticareports@yahoo.com; Tue, 29 Mar 2016 21:23:09 +0000
    Return-Path: <noreply@jotform.com>
    Received-SPF: pass (domain of jotform.com designates 209.126.123.104 as permitted sender)
     VGVjaG5pY2lhbiBNaWtlIFR1Y2tlciBTd2ltbWluZyBQb29sIERlZXJmaWVs
     ZCBDaGxvcmluZSBMZXZlbCA0LjAtNS4wIHBIIExldmVsIDcuNCAtIDcuNiBC
     YWJ5IFBvb2wgb3IgU1BBIENobG9yaW5lIDQuMC01LjAgQmFieSBQb29sIG9y
     IFNQQSBwSCBMZXZlbCA3LjYgLSA3LjggU2VydmljZXMgUGVyZm9ybWVkIFBv
     b2wgVmFjdXVtZWQgLSBQb3dlclZhYyBTa2ltbWVyIEJhc2tldAEwAQEBAQN0
     ZXh0L2h0bWwDAzQCMzM1MDg3MDIwMzk0NDY5NDM4LnBkZgNhcHBsaWNhdGlv
     bi9vY3RldC1zdHJlYW0DAzA-
    X-YMailISG: g4W4e5IWLDuJuNiHkYsu6N6YhYUIfNU14eMRd7dlraRMe_Io
     q9ggXMGAO.xb_56kKupmPEvjQGDs_bz51msdS7MHLR624Jtijl.seUzGBaJN
     X7QjCC7ApVwcqWyijvJxRb0T5Tt8.g4yoalFrHXGdYKiGhVV71Sw2NMDcFLN
     UkfxSbvzzPkMRq1ctYJy7u9jP6WJHzTSnQKK7Nr9wHiGITbuWAEmour9KFz8
     Lsye3BtmIi3TZHwrPpU.soIhGvKWY73pUMI73T614HngnNqc2U91rrpoULZ_
     nRzB9aYxQmWxdrytJUUA_5QFELApNsMKq3AbHvT86y3n9MeS6E.IDmuxC1s6
     ik_39bfthykB9ErCFKpqnwoKfgVKFh_58DObKz7L5MM.EY2JVcXAjtW.MjM2
     Gqte96.MZP.OZCEk0Z0q9wKMj13.t1BBbrkfLbdGZfMBM3p6vymx1HS98oZF
     WA2vnxRB5mVFec0h_6OcqDv9ijtAtaDmpHJjhJpPxHgavVmGt7ubssZMAuWh
     z.LNAHuueSdtExaogTQ7EjN2pXtP4Lq4Igr.9KzS0JVltmzRFCJHKc_7zNps
     JY9JzpgkmgQOKu0XCmat57v4ADJCA.qtH7U5ukuIUWN4QgbqzGaRYmrUsMMe
     13IcUi1bZQaEFsH5gykaDB9Ks2b28dx2P_9W_Y7Tv9FDOz8U6V9itXuOQGje
     6S8D6iWdDX1CKcYUlUQ7o4zkSQslcnkqaMiv5ot7XTT.PWt9cSgjOSjhlcml
     XvQI.hiE5mMz8pXfbeCDD8RDBq6g5D01lsmTRpaNSchi4MNyezuqEHXeX.cx
     MWHdZYswnQeU5DujBH0hfzzP0YqIWA1IiSBde486r.iXXPDn8dI5RHhHfv9y
     7N0LzwB3B9is_z2SuOk0.FdHqNjEI.jZk.tjZGM.pzXqqspX9UVWEpxL8eoK
     AMl_TTPuSmiZ.0jUur7kMPtbAtC7Rh3dBNYZwBhNQh1w.beYCvzC80ew0rEg
     LEmldw3MWUeF2e8j4k_C45yYg1f.bkpjDlWEDcBPA7GG6hMBqNXg5_nBCu6g
     WOP1uJPUU40P8goEQCxAohDOhvcNSW0uUgZuxJMz4KI_D1vvO5B5KWFEOFAC
     bFom5NnqP37tX2B0_ZjCRQEgvOiz8sKJK06La8KZ03Ev6cFGRCPHgg3BzVnv
     SsHyxJIjR_Aezt72WxbpoVzEGpnjoL.gRgPoLNWcrJpKogkE5O6UZwTIA_pe
     _SAwG2Jimbp9JdnadHuq1.MPWKsVINgxnuue4GPOmi2zbC4qZH8N7Z1s8QDP
     AbWRvaUZ.kxJXRlTzcww3Ht3DMrNTOF9QsFHq97r66EbM.Oe7oEsLd569Q73
     DZSNTxZIslb5tvEjhx2KeX2L52Sw_KxAvDSZ8RygzzhSMl.BjwjEvFNXyv5e
     3Txyrdqtn2zxov8xpgz7T28iPW1IOm9o7usIU_f_lt4VEdqRn49NKwSG_LvI
     t8FPLEwRE50vRZ55O7rwFjPQCoprA3aTdZXNKpcv_6vcyOfEMV7bivArFWUx
     8mK2mcNsIRYdRyaMKikJwYKRVxAZLhTk4NX8VmqMIQz7xW5_WK3Sij1J7Ri8
     4RqI9mi98izdqiPXDmOFqg--
    X-Originating-IP: [209.126.123.104]
    Authentication-Results: mta1419.mail.ne1.yahoo.com  from=jotform.com; domainkeys=neutral (no sig);  from=jotform.com; dkim=pass (ok)
    Received: from 127.0.0.1  (EHLO postfix.jotservers.com) (209.126.123.104)
      by mta1419.mail.ne1.yahoo.com with SMTP; Tue, 29 Mar 2016 21:23:09 +0000
    Received: from us-sub1 (us2-postfix-b.jotservers.com [209.126.123.104])
        by postfix.jotservers.com (Postfix) with ESMTP id F31B0141012
        for <aquaticareports@yahoo.com>; Tue, 29 Mar 2016 14:57:03 -0400 (EDT)
    DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=jotform.com; s=mail;
        t=1459277824; bh=uF5KC6nkY89b5CovNNrZBNujX8bhZGyAGeQKWpaDA6Q=;
        h=To:Subject:Date:From:Reply-To:From;
        b=YiQL9S7tf87+eoSNnPjLDRu5861aEXhxhqGiPsgNlD40GXz2s3AaXO3bQsIbZZ/MP
         meGvQ08D+ywrPCbgW0dtk7CsGOiFKb8dg2nd5vGRAxFEPS0MfI38CYH6GamqWy7hZA
         6LtJco01qZ+pleOZJLTXpC5ik0evWnYaEI9pYY5Y=
    Received: by us-sub1 (Postfix, from userid 1004)
        id C21913080087; Tue, 29 Mar 2016 14:57:03 -0400 (EDT)
    To: aquaticareports@yahoo.com
    Subject: Pool Report: Deerfield
    X-PHP-Originating-Script: 1004:PHPMailerLite.php
    Date: Tue, 29 Mar 2016 14:57:03 -0400
    From: Mike Tucker <noreply@jotform.com>
    Reply-To: aquaticareports@yahoo.com
    Message-ID: <320c43986ed7079356279d5ab7da418e@submit.*>
    X-Priority: 3
    X-Related-UserName: NoUserName
    X-Related-Last-Form-ID: 30473202350137
    X-Related-IP: 108.66.244.93
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
        boundary="b1_320c43986ed7079356279d5ab7da418e"
    Content-Length: 23460

     

    Some of them come through quickly, some late, some not at all...we just don't know why. Up until recently, this had never been an issue/

  • Profile Image
    JotForm Support

    Answered by Mike on March 29, 2016 at 06:04 PM

    The first message headers do not show any delay, but the second message was indeed delayed. The delay might be related either to our mail server or to yahoo mail server.

    I have forwarded a ticket to our developers to see if we can investigate it further.

    In the meantime, you may consider deselecting an 'Attach PDF' option on the email notification settings to see if that makes any difference. It will actually switch the email sending method from our servers to Amazon SES.

    We will let you know if we have any updates.