What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications

    Asked by jordanschreiber on March 28, 2016 at 02:44 PM

    I've suddenly stopped receiving email notifications when forms are submitted. I tried changing the sender address from noreply@jotform.com to my own email address. Also tried adding noreply@jotform.com to my address book and to my allowed senders list. None of this worked.

    Here are a couple of the forms where I've noticed this problem so far:



    I assume it's a problem for all of my forms.

    Thank you for your help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 28, 2016 at 03:57 PM

    Your Email address was in our bounce list for the following reason:

    Reason(s) : smtp; 554 p3plibsmtp01-03.prod.phx3.secureserver.net bizsmtp IB105. Connection refused. is listed on the Exploits Block List (XBL)

    Please visit http://www.spamhaus.org/xbl/ for more information.

    You can take a look at their
    FAQ on ways how to resolve the issue or why this has happened to you.

    I have removed your email address from our bounce list.

    If the issue persists please try reading our guide on how to setup email alerts to prevent email bouncing issues.