What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Salesforce integration: JotForm Checkbox options sent to a lead are separated by comma instead of semi-colon when mapped with Multi-Select Picklist fi

    Asked by CerasisWeb on March 28, 2016 at 04:38 PM

    We are having issues with multiple choice options in Jotform going over to SalesForce.

     

    Currently, when you have multiple options that you can choose from a checkbox, is it possible for them to pass thru to SalesForce separated by a semicolon instead of a comma?

    Thanks!

    multiple choice salesforce integration
  • Profile Image
    JotForm Support

    Answered by Mike on March 28, 2016 at 07:06 PM

    Thank you for contacting us.

    Do you use native JotForm to Salesforce integration or integration via Zapier?

    Could you please also confirm that you would like to map the 'Check Box' JotForm field type to the 'Multi-Select Picklist' Salesforce field type?

    We will need to reproduce the issue, and then we will be able to escalate it to our developers.

  • Profile Image

    Answered by CerasisWeb on March 29, 2016 at 11:17 AM

    Jotform to Salesforce Integration.

     

    Yes, that is what we want to do: map the 'Check Box' JotForm field type to the 'Multi-Select Picklist' Salesforce field type

  • Profile Image
    JotForm Support

    Answered by Kiran on March 29, 2016 at 01:16 PM

    I've tested one of my forms to integrate with Salesforce using MultiSelect Picklist and was able to send data without any issue. However, I see that the data is being sent to Salesforce lead with comma as a separator.

    When I create a lead directly in the Salesforce, I notice that the field is having semi-colon as the separator. 

    Let me raise the issue to our developers through this thread. Once we have any update in this regard, you'll be posted here. 

    Thank you! 

     

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 31, 2016 at 04:29 AM

    @CerasisWeb

    This should be fixed by now. Let us know if there's anything else we can help you with.

    Cheers!