What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications: I'm not receiving notifications.

    Asked by MAIDAFFORDABLE on March 28, 2016 at 04:50 PM

    Can't figure out why but haven't received notifications since last Thursday.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 28, 2016 at 07:29 PM

    I checked the email log for your email address and noticed that you only had one email sent, although you have more than one submission in your form, seems like you have recently updated your email notification.

    I submitted your form from your website and see that the email notification was successfully sent.

    The last submission is the one I have sent, and here are the details: 

    You may also check your email history by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Please, check your Spam and Junk folders, your emails could be there, also try submitting your form again, the emails should be delivered, do let us know the results.