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    Use "FROM" email field intead of noreply@jotform.com in notification emails

    Asked by vitadasingle on March 28, 2016 at 05:29 PM

    Hi there.

    To easily sort users in event registration, I would like to receive forms with email of sender (the email field is obviously in the form...) and not with noreply@jotform.com.

    I checked the FAQ, but did not find the answer.
    It is possible?

    Thank You
    Best regards

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    JotForm Support

    Answered by Welvin on March 28, 2016 at 08:54 PM

    Yes, this is possible. All you need to do is to get an STMP from Mandrill and use it in your form. Here's our complete guide: https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

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    Answered by vitadasingle on March 29, 2016 at 12:07 PM

    Than You for You quick reply.
    Unfortunately this is "so and so"... because I read this system is NOT working with Yahoo (almost 15% of our users...).

    Don't You offer other options?

    At present time we use free alternatives that already offer this!

    We'd be very happy to pay a Jotform subscription, but this is options is very important.
    Let me know.

    Thank You
    Best regards

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    JotForm Support

    Answered by jonathan on March 29, 2016 at 02:17 PM

    Using the solution provided by Welvin in so far was the only option  available that can work for your requirement.

    Actually the limiting factor was on the yahoo side. So there is nothing much we can do about it.

    NOTE- Yahoo users: 
    In an attempt to stop fraudulent emails, Yahoo changed its DMARC authentication policy to reject emails that claim to come from yahoo.com but actually originate at non-Yahoo servers. 

    So, if you are using Mandrill to setup JotForm email notifiers,  email notifications configured to use the Sender Email field as the "From" email address will not work when yahoo users submit the form. Please read more about Yahoo and Mailchimp DMARC POLICY here


    This option is similarly available for both FREE and paid users. The feature will not be different.

    Perhaps there is a way to inform or advise your users regarding the limitation if they were using yahoo email account -- they can perhaps be persuaded to use alternative email account. 

    Hope this help. Please let us know how we can be of further assistance.


  • Profile Image

    Answered by stjschools on April 21, 2016 at 02:38 PM

    The problem here is the Mandrill is discontinuing their free service.



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    JotForm Support

    Answered by Kevin_G on April 21, 2016 at 04:25 PM


    I see you have opened your own thread with your concern, it can be reached on this link: https://www.jotform.com/answers/823839-How-to-use-sendgrid-like-we-used-to-use-mandrill-to-send-email-as-from-e-mail-#0

    We will assist you with that as soon as possible.