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  • Profile Image

    How can I get my Jotform account suspension lifted?

    Asked by John Green on March 28, 2016 at 07:22 PM

    You suspended my account: lansdownefolkclub as per

     

    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue

     

    We are a non-profit org. and we do not use Jotforms to phish. We do sell tickets online for our monthly folk music concerts but we utilize only Jotform's Paypal card processing widget on our form. We do not gather nor do we have access to credit card data;  Paypal  does all the processing behind their secure server.

     

    Please advise as to how I may get my account reopened. The form url is: http://form.jotformpro.com/jsform/43475253438964

     

    Thanks,

     

    John Green

    610-724-6407

    Page URL:
    http://folkclub.org/ticket-sales/Youremovedtheformfromthispage

    JotForm account suspension suspension lifted jotform account
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2016 at 12:01 AM

    I checked the account lansdownefolkclub and it doesn't seem to be suspended. I was able to view your form without any issue.

    It looks like no further action is required. If you need further assistance, do let us know.
    Regards.