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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get my Jotform account suspension lifted?

    Asked by John Green on March 28, 2016 at 07:23 PM

    You suspended my account: lansdownefolkclub as per


    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue


    We are a non-profit org. and we do not use Jotforms to phish. We do sell tickets online for our monthly folk music concerts but we utilize only Jotform's Paypal card processing widget on our form. We do not gather nor do we have access to credit card data;  Paypal  does all the processing behind their secure server.


    Please advise as to how I may get my account reopened. The form url is: http://form.jotformpro.com/jsform/43475253438964




    John Green


    Page URL:

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    JotForm Support

    Answered by Chriistian on March 29, 2016 at 12:03 AM

    Please avoid posting multiple threads regarding the same issue. You can check my response on the other thread by following this link: https://www.jotform.com/answers/804611