- stevenkesslerAsked on March 28, 2016 at 08:42 PM
I've integrated JotForms (via Zapier) with ActiveCampaign, but run into a possible fatal flaw. I'm hoping you can point out how to fix it.
Even though my JF form (EFT Level 2 Registration) collects firstname separately from lastname, and ActiveCampaign does the same, when I get to the Zapier integration step, the only option available is fullname.
Zapier claims the problem is that you are not sending firstname separately from lastname. Is that true? Can it be changed?
Thanks for any help.
- JotForm UI DeveloperberilAnswered on March 29, 2016 at 02:35 AM
I couldn't test it on my side because I don't have ActiveCampaign account.However, you can solve that issue by using two textbox fields for First name and Last name instead of using Full Name.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.
- stevenkesslerAnswered on March 29, 2016 at 10:49 AM
I have the same problem with the Address data. Do I have to manually build a street, city, state, zip, and country array out of individual text boxes, or do you have an Address option created that keeps them separate?
If not, I suggest this as an improvement. To me it seems ridiculous that you would spend the time to create such beautiful form building software, but then trash the value of the collected data by automatically merging it all into a less useful format.
- JotForm SupportBJoannaAnswered on March 29, 2016 at 12:47 PM
Address field is a single text box field containing other fields (Street Address, Street Address Line 2, City, State / Province, Postal / Zip Code and Country).
Since we do not have direct integration with Active Campaign and the data from form are being transferred through Zapier app, I would suggest you to contact Zapier support, to see if this can be solved on their end.
As workaround you can try to create mentioned fields separately, using text box fields, like you did with Full Name field.
Feel free to contact us if you have any other questions.
- stevenkesslerAnswered on March 30, 2016 at 12:22 AM
Thank you. Will do.
- JotForm UI DeveloperberilAnswered on March 30, 2016 at 02:31 AM
You're most welcome. If you need further assistance feel free to contact us. We will be glad to assist you.