What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Transmitting firstname separately from lastname

    Asked by stevenkessler on March 28, 2016 at 08:42 PM

    I've integrated JotForms (via Zapier) with ActiveCampaign, but run into a possible fatal flaw.  I'm hoping you can point out how to fix it.

    Even though my JF form (EFT Level 2 Registration) collects firstname separately from lastname, and ActiveCampaign does the same, when I get to the Zapier integration step, the only option available is fullname. 

    Zapier claims the problem is that you are not sending firstname separately from lastname.  Is that true?  Can it be changed?


    Thanks for any help.

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    JotForm Support

    Answered by beril on March 29, 2016 at 02:35 AM

    I couldn't test it on my side because I don't have ActiveCampaign account.However, you can solve that issue by using two textbox fields  for First name and Last name instead of using Full Name.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by stevenkessler on March 29, 2016 at 10:49 AM

    Thank you.

    I have the same problem with the Address data.  Do I have to manually build a street, city, state, zip, and country array out of individual text boxes, or do you have an Address option created that keeps them separate?

    If not, I suggest this as an improvement.  To me it seems ridiculous that you would spend the time to create such beautiful form building software, but then trash the value of the collected data by automatically merging it all into a less useful format.

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    JotForm Support

    Answered by BJoanna on March 29, 2016 at 12:47 PM

    Address field is a single text box field containing other fields (Street Address, Street Address Line 2, City, State / Province, Postal / Zip Code and Country). 

    Since we do not have direct integration with Active Campaign and the data from form are being transferred through Zapier app, I would suggest you to contact Zapier support, to see if this can be solved on their end.

    As workaround you can try to create mentioned fields separately, using text box fields, like you did with Full Name field. 

    Feel free to contact us if you have any other questions.

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    Answered by stevenkessler on March 30, 2016 at 12:22 AM

    Thank you.  Will do.

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    JotForm Support

    Answered by beril on March 30, 2016 at 02:31 AM

    You're most welcome. If you need further assistance feel free to contact us. We will be glad to assist you.