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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email request form only 1 of the 3 people are receiving an email request

    Asked by absolutedestruction on March 28, 2016 at 09:22 PM

    when form is filled out only karen.moody@absolutedestruction.ca is receiving the email request.

    peter.moody@absolutedestruction.ca and francine.grady@absolutedestruction.ca are not, thou all 3 are suppose to get the request form when filled. 

    Checked bulk/junk. Checked with hosting company. checked webmail.





    user account: peter.moody@absolutedestruction.ca

    Page URL:

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    JotForm Support

    Answered by Chriistian on March 29, 2016 at 02:21 AM

    I checked our mail logs for the email address peter.moody@absolutedestruction.ca and francine.grady@absolutedestruction.ca. It appears that the previous emails failed to send, but the most recent submissions (including my test submission) were sent successfully. Please confirm on your end if the email notification was received.

    You can also check the email history on your account by following this guide: How to View All Your Form Email History

    Do let us know if you need further assistance.