What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving emails

    Asked by Villalumiabali on March 29, 2016 at 02:01 AM



    I have a persistent issue of not receiving the emails... It seems my form had an issue and you guys were kind enough to correct it. The emails do not appear also in the Spam box.


    Could you please let me know what the issue is ?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 29, 2016 at 04:01 AM

    It appears that your email address villalumiabali@hotmail.com has been added to the bounce list, which is why you are not receiving any notification emails. I have removed the address from the list so you should now be able to receive notifications successfully.

    You can also check on your end if an address is in the bounce list. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List

    To prevent further bouncing related issues, you can also check out this guide: How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Do let us know if you need further assistance.