When a user clicks the submit button it just says Please wait

  • scmgfl
    Asked on March 29, 2016 at 3:10 AM

    We created a form but when a user clicks the submit button it just says Please wait... and then does nothing else and no emails are sent or received. Could you please help? Thanks. I'm new to this so I could have a setting wrong but it seemd pretty straight forward.

    Jotform Thread 804769 Screenshot
    Page URL: http://www.scmgfl.com/getting-started
  • beril JotForm UI Developer
    Replied on March 29, 2016 at 4:37 AM

    When I've checked your website I see that there is an error message which is Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys  on your website as you see below:

    When a user clicks the submit button it just says Please wait Image 1 Screenshot 20

    To solve that, could you try to embed the form using the iFrame embed code? http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    After re-embedding your form, we would appreciate it if you could test it on your side and let us know the result.

    If the above is indeed the reason, the iframe should fix it. Try it and let us know if the issue persists.

  • scmgfl
    Replied on March 29, 2016 at 9:45 AM
    That worked. Thanks!

    ...
  • beril JotForm UI Developer
    Replied on March 29, 2016 at 10:47 AM

    You're most welcome and we are glad to hear that the issue has been resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • buskooform
    Replied on August 29, 2016 at 8:25 PM

    Hello, I am facing the same problem in my form, I am using a map widget and my users can not search any location in the map because the error. Can you help me??

    My form is: https://form.jotformz.com/62376321496662

     

    Thanks,