What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i still unable to download the pdf form, working animation still appear

    Asked by roman1308 on March 29, 2016 at 03:54 AM

    i still unable to download the pdf form, working animation still appear for mor than 30 minutes

    This is a re-post of a comment on How to Create a PDF Form

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    JotForm Support

    Answered by Chriistian on March 29, 2016 at 05:05 AM

    I cannot seem to replicate the issue you encountered. I cloned your form and tried to create a Fillable PDF. I was able to create and download the PDF successfully.

    Can you please try clearing your browser cache and your form cache to see if that resolves the issue? Here are a couple of guides that can help:

    How To Clear Browser Cache

    How to Clear Your Form Cache?

    You can also check out this article for more information about Fillable PDFs: Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    Do let us know if you need further assistance.

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    JotForm Support

    Answered by beril on March 31, 2016 at 05:04 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.