Submissions not arriving AGAIN

  • Profile Image
    Zollblitz
    Asked on March 29, 2016 at 05:53 AM

    Hi everyone,

     

    we have the same problem as a few months ago...

    Customer submits, gets the confirmation, but we do not get any notice.

    Last time I thought, "let´s make it fail-proof and send prallel to the customer-onfirmation, an second one to our company".

    Since that time, we did receive the notice and the auto-responder. As of today, we do not get anything.

    It´s regarding "Quickpick Gewinnspiel".

     

    Pls check and get back to me.

     

    Best, André

  • Profile Image
    ashwin_d
    Answered on March 29, 2016 at 07:25 AM

    Hello André,

    Upon checking your email address Info@zollblitz.de, I found that it ended in our bounce list for following reason:

    Result: 

    Info@zollblitz.de is IN  the bounce list 

    Reason(s) : smtp; 550 5.7.1 IP listed on RBL (4.0.0.127 https://www.spamhaus.org/query/ip/54.240.9.136)

    That is the reason why you were not receiving submission emails. I have removed your email from our bounce list and that should solve your problem. You may also like to speak to your email service provider and ask them to whitelist JotForm to ensure the delivery of emails. The following guide should help you : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Zollblitz
    Answered on March 30, 2016 at 06:01 AM

    Hi Ashwin,

     

    I observed since yesterday and it looks good as for now.

    We also sent a message to our IT-Support, as u adviced.

     

    Thanks for your quick help!

     

    Best, André

  • Profile Image
    ashwin_d
    Answered on March 30, 2016 at 07:09 AM

    Hello André,

    You are welcome.

    I am glad to know that your issue is now resolved and you started receiving submission emails correctly.

    Do get back to us if you have any questions.

    Thank you!