What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email for password reset instructions

    Asked by Suraj  on March 29, 2016 at 07:32 AM

    Hi, jotform is not accepting my password. Nonetheless, I am clicking on "forgot password" and no mail is coming to my registered e-mail address agent@swaadesi.com

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    JotForm Support

    Answered by Jan on March 29, 2016 at 09:05 AM

    Your email is in the bounce list which is why you are not getting emails from JotForm.

    agent@swaadesi.com is IN the bounce list
    Reason(s) : smtp; 550 5.1.1  User unknown

    I have removed your email from the bounce list. Please try request for a password reset again.

    By the way, I can see your account is currently autosuspended. It was suspended by our phishing detector tool automatically. It is because you have fields that are asking for sensitive information. 

    We can re-activate your account but we need to delete that form. Let us know what you think. Thank you.

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    Answered by Tiana  on April 11, 2017 at 05:31 AM

    I have the same problem.

    Can you help me, too




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    Answered by Sven on April 11, 2017 at 06:34 AM

    @Tiana, I have moved your enquiry to a separate form, and will update there accordingly. 

    Please see https://www.jotform.com/answers/1116306


    Thank you.