Unable to receive email for password reset instructions

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    Asked on March 29, 2016 at 07:32 AM

    Hi, jotform is not accepting my password. Nonetheless, I am clicking on "forgot password" and no mail is coming to my registered e-mail address agent@swaadesi.com

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    Answered on March 29, 2016 at 09:05 AM

    Your email is in the bounce list which is why you are not getting emails from JotForm.

    agent@swaadesi.com is IN the bounce list
    Reason(s) : smtp; 550 5.1.1  User unknown

    I have removed your email from the bounce list. Please try request for a password reset again.

    By the way, I can see your account is currently autosuspended. It was suspended by our phishing detector tool automatically. It is because you have fields that are asking for sensitive information. 

    We can re-activate your account but we need to delete that form. Let us know what you think. Thank you.

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    Answered on April 11, 2017 at 05:31 AM

    I have the same problem.

    Can you help me, too




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    Answered on April 11, 2017 at 06:34 AM

    @Tiana, I have moved your enquiry to a separate form, and will update there accordingly. 

    Please see https://www.jotform.com/answers/1116306


    Thank you.