What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why have I reached my limit?

    Asked by Christine Okruhlik  on March 29, 2016 at 11:17 AM

    It won't let me email any forms,  It is saying that I  have reached my limit.  According to the usage graph, I am NO where near that.  Please explain.  Thanks

    limit autosuspended suspended phishing form phisher
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 01:06 PM

    I checked your account/username  bcmok  and I found that it was not yet in Overlimit Status at this time.

    The account and forms were actually auto suspended by our Phishing filter due to your form/s that captures Credit Card account data. This is a direct violation of JotForm Terms of Use.

    http://www.jotform.us/form/60698721997172

    http://www.jotform.us/form/60698539626168

     

     

     

    Please remove all elements like this on your forms before we can seek request for reinstatement of your forms and account.

    Let us know if you have question on this.

     

     

  • Profile Image

    Answered by Christine Okruhlik  on March 29, 2016 at 01:45 PM
    I removed all of the credit card sections. Please activate my account
    again !!
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 29, 2016 at 02:24 PM

    I have corrected this now. Your form and account were now reinstated

    You may now login at https://www.jotform.com/login and can use our JotForm services.

    Let us know if there are still issue up to this time.