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    Email notifications are no longer being sent to my email

    Asked by s3boston on March 29, 2016 at 11:49 AM


    I have numerous forms set up and all have email notifications enabled. I am not receiving any email notifications at this time. Can you please let me know what the issue is that stopped the notifications from being sent?

    On my end, I already checked the spam folder to ensure they are not there.


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    JotForm Support

    Answered by Kevin_G on March 29, 2016 at 01:55 PM

    I checked the email address that you are using in most of your forms and noticed that it is in our bounce list, here is the reason: 

    smtp; 550-Message rejected because (a9-135.smtp-out.amazonses.com)

    I have removed it and you should receive your email notifications now, I did a test and see that the email was sent: 

    You are able to see the email history as well, follow the steps on this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I noticed that you have not properly set some of your email notifications, please follow this guide in order to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Also, if you notice that you are no longer receiving emails you may check and remove an email address from our bounce list: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue still persists you should ask your email provider to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    But, do note that whitelisting our IP addresses will work only if you are using our default sender email addresses, if you are using a custom sender it will not work. 

    Do let us know if this fixes the issue and if you are receiving your emails now.