- s3bostonAsked on March 29, 2016 at 11:49 AM
I have numerous forms set up and all have email notifications enabled. I am not receiving any email notifications at this time. Can you please let me know what the issue is that stopped the notifications from being sent?
On my end, I already checked the spam folder to ensure they are not there.
- JotForm SupportKevin_GAnswered on March 29, 2016 at 01:55 PM
I checked the email address that you are using in most of your forms and noticed that it is in our bounce list, here is the reason:
smtp; 550-Message rejected because (a9-135.smtp-out.amazonses.com)
I have removed it and you should receive your email notifications now, I did a test and see that the email was sent:
You are able to see the email history as well, follow the steps on this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.
I noticed that you have not properly set some of your email notifications, please follow this guide in order to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
Also, if you notice that you are no longer receiving emails you may check and remove an email address from our bounce list: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
If the issue still persists you should ask your email provider to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
But, do note that whitelisting our IP addresses will work only if you are using our default sender email addresses, if you are using a custom sender it will not work.
Do let us know if this fixes the issue and if you are receiving your emails now.