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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications are no longer being sent to my email

    Asked by s3boston on March 29, 2016 at 11:49 AM

    Hello,

    I have numerous forms set up and all have email notifications enabled. I am not receiving any email notifications at this time. Can you please let me know what the issue is that stopped the notifications from being sent?

    On my end, I already checked the spam folder to ensure they are not there.

    Jessica

    email notifications email sent checked hello all
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    JotForm Support

    Answered by Kevin_G on March 29, 2016 at 01:55 PM

    I checked the email address that you are using in most of your forms and noticed that it is in our bounce list, here is the reason: 

    smtp; 550-Message rejected because (a9-135.smtp-out.amazonses.com)

    I have removed it and you should receive your email notifications now, I did a test and see that the email was sent: 

    You are able to see the email history as well, follow the steps on this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I noticed that you have not properly set some of your email notifications, please follow this guide in order to prevent bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Also, if you notice that you are no longer receiving emails you may check and remove an email address from our bounce list: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue still persists you should ask your email provider to whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    But, do note that whitelisting our IP addresses will work only if you are using our default sender email addresses, if you are using a custom sender it will not work. 

    Do let us know if this fixes the issue and if you are receiving your emails now.