What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not recieving emails.

    Asked by maxoptix on March 29, 2016 at 02:01 PM

    We can see the form submissions in Jotform, but they are not successfully being forwarded to our personal emails. Tried with a Gmail adress and that doesn't work either.

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    JotForm Support

    Answered by BJoanna on March 29, 2016 at 04:17 PM

    I have checked email addresses that are set as recipient email of the form you provide and email address mike@techwaredist.com is in bounce list. Our system gave following result:

    mike@techwaredist.com is IN the bounce list 

    Reason(s) : smtp; 550 5.7.1 Service unavailable; client [] blocked using zen.spamhaus.org

    Your other email address techwaredist@gmail.com is not in bounce list. According to our email log all submissions were sent successfully to that email address. 

    You can also check the email logs for yourself:



    I have also checked email address of your account and that email address is on bounce list.

    ryan@discburn.com is IN Remove the bounce list 

    Reason(s) : smtp; 250 2.1.5 Ok

    I have now removed them from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.