- maxoptixAsked on March 29, 2016 at 02:01 PM
We can see the form submissions in Jotform, but they are not successfully being forwarded to our personal emails. Tried with a Gmail adress and that doesn't work either.
- JotForm SupportBJoannaAnswered on March 29, 2016 at 04:17 PM
I have checked email addresses that are set as recipient email of the form you provide and email address firstname.lastname@example.org is in bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : smtp; 550 5.7.1 Service unavailable; client [188.8.131.52] blocked using zen.spamhaus.org
Your other email address firstname.lastname@example.org is not in bounce list. According to our email log all submissions were sent successfully to that email address.
You can also check the email logs for yourself:
I have also checked email address of your account and that email address is on bounce list.
email@example.com is IN Remove the bounce list
Reason(s) : smtp; 250 2.1.5 Ok
I have now removed them from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
Also you should Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.
Hope this will help. Let us know if you need further assistance.