What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT! Security Certificate Error may turn my customers away!

    Asked by Lisa on February 29, 2012 at 03:23 PM

    Hi I get a security certificate error when trying to access the form link during a test run. How do I remedy this. My customers will be turned away from this and I will have to seek out another form site. I plan to have about 1500 people using this form and making payments through PP.

    Please tell me how to remedy this as soon as possible. Our site is supposed to go live tomorrow!

    Page URL:
    www.heroesofolympusrace.com/registration

  • Profile Image

    Answered by Lisa on February 29, 2012 at 03:25 PM

    I posted the wrong link! the link is

    www.heroesofolympusrace.com/registration.html

  • Profile Image
    JotForm Support

    Answered by idarktech on March 01, 2012 at 01:11 AM

    Hi Lisa,

    Your form is perfectly fine here. Can you please switch again your normal form to secure one and check if the problem still persist? 

    Please let us know what your results are. Thank you so much!