What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are form submission not been sent to my email?

    Asked by miguelben on March 29, 2016 at 02:55 PM

    I've had all of my forms work perfectly, but noticed that a few days ago i haven't received any emails when poeple submit the forms. Any ideas?

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    JotForm Support

    Answered by Nik_C on March 29, 2016 at 05:01 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : smtp; 550-"JunkMail rejected - a9-136.smtp-out.amazonses.com [54.240.9.136]:48021 is

    I removed your email address from our bounce list.

    Please take a look at the following guide on how to remove your email from the bounce list.
    You can also try whitelisting Jotmails IP addresses.