- AnthonyAsked on March 29, 2016 at 03:18 PM
This form, www.jotform.us/leoniatech/techform sends an email to notify my client of a support request and is supposed to include the private IP of the machine that accessed the form. Currently it is showing the external IP. Have you seen or are you aware of a fix for this? Please advise, thank you.
- JotForm SupportKevin_GAnswered on March 29, 2016 at 05:22 PM
I think that this could not be possible, I made a test and I can see that the IP provided in your submissions is the same than the IP provided by JotFom, it will show always the public IP address because it is the one that you are using to connect to the internet.
I also was unable to find a tool to know my private IP address, all the tools only are showing the public one, please compare the IP of your tests on your submissions with the result of this tool form Google: https://support.google.com/websearch/answer/1696588.
- AnthonyAnswered on March 30, 2016 at 09:01 AM
I understand this, and that is what I told my client however, he showed me an email as proof in which the private ip of the machine that submitted the form was displayed.
Does jotform also build forms for their clients to host internally? Have you made any changes in the past few weeks?
- JotForm UI DevelopermertAnswered on March 30, 2016 at 11:20 AM
We have not changed anything about this subject recently, so everything must be the same as before. In parallel to the explanation of my colleague, if the submitter uses its private network to fill your form, the tool can show the private IP on the submission. That's why one of your client could find a submission with private IP. In the contrary case, this can't be possible, because submitter uses the bigger network like school's or company's.
I hope this will be clear enough to demonstrate the situation. For further information, please do let us know.
- JotForm SupportdavidAnswered on March 30, 2016 at 02:10 PM
Since your new question is unrelated to the original, I will move it to a thread of its own. I will address your new question in the following thread shortly.