What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I'm not receiving submission emails?

    Asked by David Fava  on March 29, 2016 at 04:15 PM

    We have received several notices through our automatic reply but not the original emails sent. Please let us know what we can do to rectify this situation ASAP. We are losing business.



    Thank you

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 29, 2016 at 06:13 PM
    I checked your account and your email, I saw that it was in our bounce list and the reason is below:

    smtp; 554-perfora.net (mxeueus002) Nemesis ESMTP Service not available

    I removed it from bounce list and everything should be back to normal.

    Please follow this guide so you can prevent further issues.

    Let us know if you have any further questions.