What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't the form forward to my designated email?

    Asked by aplace4theheart on February 29, 2012 at 03:38 PM

    When a form is filled out it will not show up in my email, and I already inq uired about this and did not recieve a response.

    Page URL:

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    Answered by yasinco on February 29, 2012 at 07:08 PM


    Well did you change the email when editing the form or just changed the email of the JotForm account?


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    JotForm Support

    Answered by NeilVicente on February 29, 2012 at 11:49 PM

    The email messages might have been tagged as Spam by Gmail. Can you please check your Spam folder if the messages are there?

    To prevent these notifications from getting tagged as Spam, kindly change your notification's Sender Email settings to noreply@jotform.com.

    Go to Setup & Embed > Email Alerts > Notification > Reply-To & Recipient settings to have this changed.

    Let us know how it goes from here on out.

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    Answered by aplace4theheart on March 01, 2012 at 09:16 AM

    The emails are not in the spam folder.  I don't think they're getting sent.

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    JotForm Support

    Answered by abajan on March 01, 2012 at 12:16 PM

    Is this happening with both notifications or just the second one whose name is in the form of an email address? I wonder if naming it in that fashion might be causing the problem.