- dbqfoundationAsked on March 29, 2016 at 04:30 PM
- JotForm SupportKevin_GAnswered on March 29, 2016 at 06:42 PM
Your email address was in our bounce list, I have removed it and you should receive your emails now, please follow this guide in order to avoid bouncing:Â http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.Â
You may also check and remove your email from our bounce list by following this guide:Â http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.Â
If the issue still persists, please ask your email provider to whitelist our JotMail IP addresses:Â http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.Â
Whitelisting our IPs will work only if you are using our default sender email addresses.Â
When an email is removed from the bounce list those failed emails are not sent, if you want to re-send them you will need to edit the submission, but without making any change, only edit and click on the submit button, here is a guide that will help you to know how to edit a submission:Â http://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-FormsÂ
Hope this helps.