What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving notification emails

    Asked by dbqfoundation on March 29, 2016 at 04:30 PM

    I have not received notification emails for the last four submissions made to this form between March 24 and March 28:



    They did not go to my spam folder and the recipient email is correct.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 29, 2016 at 06:42 PM

    Your email address was in our bounce list, I have removed it and you should receive your emails now, please follow this guide in order to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may also check and remove your email from our bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If the issue still persists, please ask your email provider to whitelist our JotMail IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Whitelisting our IPs will work only if you are using our default sender email addresses. 

    When an email is removed from the bounce list those failed emails are not sent, if you want to re-send them you will need to edit the submission, but without making any change, only edit and click on the submit button, here is a guide that will help you to know how to edit a submission: http://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms 

    Hope this helps.