What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving online form submissions

    Asked by David Fava  on March 29, 2016 at 05:12 PM

    Why is my online Jotform not working?

    We are receiving emails but no online forms. What is wrong, we are losing business!!!

    form submissions submission issue
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    JotForm Support

    Answered by Mike on March 29, 2016 at 07:56 PM

    The issue with the form email alerts should be fixed per this thread.

    Also, I was able to submit a test form entry without any issues.

    If the form is embedded on some web page and not working right, please provide us with a link to the web page in question.