What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to reset the password but the button is not working, please email the reset link

    Asked by Torben  on March 29, 2016 at 05:42 PM
    email
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    JotForm Support

    Answered by Kevin_G on March 29, 2016 at 08:22 PM

    I checked your email address and noticed that it is not in our bounce list, this is sometimes the reason why you do not receive emails from JotForm. 

    I checked the log for your email address and found the email with the reset instructions; however, I can not provide that link because it says that has expired, please try to reset your password again you should receive your email notification, if you do not, update us here as soon as you notice that, we will provide you with the instructions on the email. 

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    Answered by fatwealth on March 29, 2016 at 08:45 PM
    Hi Jotform,
    Thanks for your email.
    We have successfully reset the password.
    Can you please help us set up the bounce notification as we use to get when a new application comes in?
    Thanks and regards,
    Troy Shi
    Client Services Executive
    [cid:image001.gif@01CDD308.228DCD50]
    Telephone:
    +61 2 9252 7171
    Fax:
    +61 2 9266 0488
    Email:
    troy.shi@fatprophets.com.au
    Website:
    www.fatprophets.com.au
    Address:
    Level 3, 22 Market St, Sydney NSW 2000
    Follow us:
    [cid:image002.gif@01CDD308.228DCD50]
    [cid:image003.gif@01CDD308.228DCD50]
    [cid:image004.gif@01CDD308.228DCD50]
    [cid:image005.gif@01CDD308.228DCD50]
    This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.
    IMPORTANT: Fat Prophets provide a user's manual that we strongly advise you read thoroughly before acting on any investment recommendation from our service. The purpose of the user's manual (located within the Members Area) is to provide an outline of how the Fat Prophets service operates.
    This message, together with the Fat Prophets website (www.fatprophets.com.au) and all its contents have been prepared to provide general information only, and as such, the specific needs, investment objectives or financial situation of any particular user exercising access to the Fat Prophets website have not been taken into consideration. Each individual user should obtain advice from their financial planner or advisor before acting on any information provided on the Fat Prophets website so that such individual users can obtain advice applicable to their personal circumstance from their own financial advisor. Fat Prophets Pty Ltd (ACN 094448549) is licensed as an Australian Services Licensee. (AFS License 229183). Fat Prophets Pty Ltd trades as Fat Prophets. More information can be found in the Fat Prophet's Financial Services Guide (FSG), which you should read, before purchasing any products or services either from Fat Prophets Pty Ltd trading as Fat Prophets or ANY other entity identified by Fat Prophets. The Financial Services Guide can be found on the Fat Prophets website or click here to download a copy.
    ...
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    JotForm Support

    Answered by Charlie on March 30, 2016 at 02:08 AM

    I am not quite sure if I understand your follow up concern correctly. If you would like to setup an email that will be sent to you when a new submission has been completed, that is possible by setting up an email notification. Here's a guide that you can refer to: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you would like to avoid being in the bounce list, please follow the steps mentioned in this guide: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if I misunderstood your concern, and please do provide us more information about it.