I need to reset the password but the button is not working, please email the reset link

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    Asked on March 29, 2016 at 05:42 PM
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    Answered on March 29, 2016 at 08:22 PM

    I checked your email address and noticed that it is not in our bounce list, this is sometimes the reason why you do not receive emails from JotForm. 

    I checked the log for your email address and found the email with the reset instructions; however, I can not provide that link because it says that has expired, please try to reset your password again you should receive your email notification, if you do not, update us here as soon as you notice that, we will provide you with the instructions on the email. 

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    Answered on March 29, 2016 at 08:45 PM
    Hi Jotform,
    Thanks for your email.
    We have successfully reset the password.
    Can you please help us set up the bounce notification as we use to get when a new application comes in?
    Thanks and regards,
    Troy Shi
    Client Services Executive
    +61 2 9252 7171
    +61 2 9266 0488
    Level 3, 22 Market St, Sydney NSW 2000
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    Answered on March 30, 2016 at 02:08 AM

    I am not quite sure if I understand your follow up concern correctly. If you would like to setup an email that will be sent to you when a new submission has been completed, that is possible by setting up an email notification. Here's a guide that you can refer to: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you would like to avoid being in the bounce list, please follow the steps mentioned in this guide: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if I misunderstood your concern, and please do provide us more information about it.