I just built a new form. Phone number does not come through on the recipient copy.

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    ijsmale
    Asked on March 29, 2016 at 10:04 PM

    When I test my new form  the recipient does not get the phone number.  The field is left blank on the recipient's copy.     Here is the link to my form.   https://form.jotform.com/60878610040956     The Auto -responder copy  includes the phone number but not the recipient coy.  The field is there but left blank on the recipient's copy.  

     Here is an example of what I receive 

    Sign up for the Pacific Circle Marine Tour, July 9,2016
    Name(s) of persons attending:      Gerry Baker
    Where are you coming from:     Woodinville WA
    Phone #:     
    Email Address:      ian.smale@chryslerclub.org
    Year, make model of Chrysler Product you will bring:      1927 Chrysler 80

    This is the autoresponder copy - you can see it has the phone #.

    Sign up for the Pacific Circle Marine Tour, July 9,2016
     
    Subject: Pacific Circle Marine Tour
    Name(s) of persons attending: Gerry Baker
    Where are you coming from: Woodinville WA
    Email Address ian.smale@chryslerclub.org
    Phone Number (206) 5551212
    Year, make model of Chrysler Product you will bring: 1927 Chrysler 80
     
         
         
     
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    Ian

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    beril
    Answered on March 30, 2016 at 03:03 AM

    I am able to reproduce the same issue that you're having. I've checked the ID of your Phone Number field. I see the ID is {phoneNumber}.

     

    However When I checked your notification the ID of your phone number is different. We would appreciate it if you could change the ID of your phone number as you see below:

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

     

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    Ian Smale
    Answered on March 30, 2016 at 12:00 PM

    Thank you,  I have made the correction and it's working.

    Ian

     

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    beril
    Answered on March 30, 2016 at 12:37 PM

    Thank you for confirming. We are glad to hear that the issue has been resolved for you.

    If you need further assistance feel free to contact us anytime. We will be happy to assist you.