What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our email address keeps ending up on the bounce list

    Asked by Jsaenzdeviteri on March 29, 2016 at 10:37 PM
    bounce list bounce
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    JotForm Support

    Answered by liyam on March 30, 2016 at 02:47 AM

    Hello,

    I'm not certain I understand clearly your concern.  Can you please explain what you'd like to know in relation to the bounce list?  If you have emails which are not receiving email alerts, please do let us know of the specific email addresses and we'll look it up for you.

    Thanks.

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    Answered by Jsaenzdeviteri on March 31, 2016 at 12:45 AM
    Hi,
    I keep getting the same email addresses on the bounce list. Can you assist. i.e., I just had to clear my email address from the bounce list twice today.
    Jorge Saenz De Viteri | Region 2 Training and Technical Assistance Center Coordinator | Office of Head Start | 212.264.2890 ext 178
    Jacob Javits Federal Building | 26 Federal Plaza Room 4114 | New York | NY | 10278 | jorge.saenzdeviteri@stginternational.com
    ...
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    JotForm Support

    Answered by Welvin on March 31, 2016 at 03:39 AM

    Our apologies. We have reported this already to our backend team and we're waiting for an update. For the meantime, please check this guide and follow the solutions such as the whitelisting of Jotform's list of IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues