Our email address keeps ending up on the bounce list

  • Jsaenzdeviteri
    Asked on March 29, 2016 at 10:37 PM
  • liyam
    Replied on March 30, 2016 at 2:47 AM

    Hello,

    I'm not certain I understand clearly your concern.  Can you please explain what you'd like to know in relation to the bounce list?  If you have emails which are not receiving email alerts, please do let us know of the specific email addresses and we'll look it up for you.

    Thanks.

  • Jsaenzdeviteri
    Replied on March 31, 2016 at 12:45 AM
    Hi,
    I keep getting the same email addresses on the bounce list. Can you assist. i.e., I just had to clear my email address from the bounce list twice today.
    Jorge Saenz De Viteri | Region 2 Training and Technical Assistance Center Coordinator | Office of Head Start | 212.264.2890 ext 178
    Jacob Javits Federal Building | 26 Federal Plaza Room 4114 | New York | NY | 10278 | jorge.saenzdeviteri@stginternational.com
    ...
  • Welvin Support Team Lead
    Replied on March 31, 2016 at 3:39 AM

    Our apologies. We have reported this already to our backend team and we're waiting for an update. For the meantime, please check this guide and follow the solutions such as the whitelisting of Jotform's list of IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues