Our email address keeps ending up on the bounce list

  • Profile Image
    Jsaenzdeviteri
    Asked on March 29, 2016 at 10:37 PM
  • Profile Image
    liyam
    Answered on March 30, 2016 at 02:47 AM

    Hello,

    I'm not certain I understand clearly your concern.  Can you please explain what you'd like to know in relation to the bounce list?  If you have emails which are not receiving email alerts, please do let us know of the specific email addresses and we'll look it up for you.

    Thanks.

  • Profile Image
    Jsaenzdeviteri
    Answered on March 31, 2016 at 12:45 AM
    Hi,
    I keep getting the same email addresses on the bounce list. Can you assist. i.e., I just had to clear my email address from the bounce list twice today.
    Jorge Saenz De Viteri | Region 2 Training and Technical Assistance Center Coordinator | Office of Head Start | 212.264.2890 ext 178
    Jacob Javits Federal Building | 26 Federal Plaza Room 4114 | New York | NY | 10278 | jorge.saenzdeviteri@stginternational.com
    ...
  • Profile Image
    Welvin
    Answered on March 31, 2016 at 03:39 AM

    Our apologies. We have reported this already to our backend team and we're waiting for an update. For the meantime, please check this guide and follow the solutions such as the whitelisting of Jotform's list of IP Addresses and Sending Domains:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues