What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is no longer emailing.

    Asked by precisionhi on March 30, 2016 at 02:18 AM

    Hello, I had a form that was working fine and now it stopped sending emails. I have done the test email to different emails on different servers and services and it is not sending to any of them anymore. I even tried cloning the form and the clone does not send email either.

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    JotForm Support

    Answered by Chriistian on March 30, 2016 at 03:56 AM

    It appears that your email address was added in our bounce list, which is why you are not receiving any email notification. I have now removed the address from the bounce list so you should be able to receive the next emails successfully.

    You can also check on your end if an address is in the bounce list by following this guide: How to Remove Your Email Address from Bounce List.

    Do let us know if you need further assistance.