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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Id is missing or irregular- a couple issues

    Asked by chiseled_images on February 29, 2012 at 05:23 PM

    Whenever I choose the monthly option on my form and submit I receive a message "Form not found: Form IS is missing or irregular" the link to the form is: http://jotformpro.com/form/20587309138962

    The one-donation form works fine, however the monthly subscription form is the one giving me the issue which is actaually this form http://www.jotformpro.com/form/20587497747976.  This is another really weird thing.  When I go to edit form 20587497747976 the monthly donation levels on the right are not visible when I use the direct link http://www.jotformpro.com/form/20587497747976 .  However the list of levels are available when I go to edit and on the form which it is embeded into.

    any ideas?

    thanks.

    Page URL:
    http://jotformpro.com/form/20587309138962

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    Answered by yasinco on February 29, 2012 at 07:01 PM

    Hello

    Please try using http://jotform.com/form/20587309138962 , http://jotform.us/form/20587309138962 , or http://jotform.net/form/20587309138962 because of many JotForm domains being made as backups probably, the system is telling many things to many users. Let me know if this does not work!

    Have A Great Day!

    ~Yasin

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    Answered by chiseled_images on February 29, 2012 at 07:11 PM

    Yasin, did you try those first on your end? All three of those come up as invlaid URL.

     

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    Answered by yasinco on February 29, 2012 at 07:15 PM

    Yes and they cam uo invalid as well. I am not sure whats going on for sure but I think the system is going crazy because of JotForm getting backup domains! Here try this form url: http://www.jotformpro.com/chiseled_images/20587309138962 --- tell me if that helps!

    ~Yasin

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    Answered by chiseled_images on February 29, 2012 at 07:18 PM

    that takes me to the form, but still gives me the original error message

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    Answered by yasinco on February 29, 2012 at 07:24 PM

    I understand but many people are having this issue I assure you JotForm will assist us soon so please be patient. Thank you for understading.

    ~Yasin

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    Answered by yasinco on February 29, 2012 at 07:25 PM

    Everyone having issues here please go to this original forum post: http://www.jotform.com/answers/80452-Invalid-Form-URL#11

    ~Yasin

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    Answered by AtacanC on February 29, 2012 at 07:50 PM

    @chiseled_images

    I was able to replicate the said issue. I'll inform our developers about it. Meanwhile, one of my more experienced colleagues can also reply to this thread with a possible solution.

    PS: I've accidentally submitted to your monthly subscription form. Please ignore the last submission. I've also deleted it from your submission count.

    Thank you very much for your understanding and cooperation.

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    Answered by chiseled_images on February 29, 2012 at 08:50 PM

    @AtacanC.  thanks. I'll let me client know.  Any owe, you owe me a donation for submitting the form :) LOL

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    Answered by serkan on March 01, 2012 at 01:55 AM

    This issue has been resolved. Please re-take your embed codes from embed wizard.

    Sorry for the inconvenience.