What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get users to pay via PayPal without a PayPal Account or without logging in to PayPal

    Asked by lwjunior2 on March 30, 2016 at 04:40 AM

    Good day,


    I have been trying to integrate JotForm with PayPal however many of my users indicate that they DO NOT have a PayPal Account.

    The integration in place with JotForm upon checkout, immediately transfers users to a PayPal login Page.


    How do I allow users without PayPal to pay? 


    Should it be in the form of a Shopping Cart of some sort?


    My products are two basic online services.


    Page URL:

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    JotForm Developer

    Answered by omur on March 30, 2016 at 04:50 AM

    Hello lwjunior2,

    PayPal does serve the "Login to PayPal Account" if the user has visited paypal.com for ANY reason on their computer. It is assuming that the user has a PayPal account.

    There is currently no way to change this behaviour as it is related to the workflow of PayPal.

    You can however, use PayPal Pro and get the payment right from your form.

    If you have further questions, feel free to ask. We'll be happy to help.

  • Profile Image

    Answered by lwjunior2 on March 30, 2016 at 05:26 AM

    I tried using PayPal Pro, then it says 'Merchant Country Not Supported'.


    What must I do?



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    JotForm Support

    Answered by beril on March 30, 2016 at 07:23 AM

    I am sorry to say that, direct payments using a Paypal Website Payments Pro account is not supported in countries other than the US, UK and Canada. However, there is an alternative way for payment without PayPal account.


    I suggest you check the Guest Checkout option for PayPal.



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.