What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded my account but my forms are still disabled.

    Asked by mekart on March 30, 2016 at 06:02 AM

    I mistakenly bought two bronze plans. you can repay the second pass to move to the Silver plan? I urgent need to reactivate the forms, my clients work with ppc campaigns.
    it's hard problem for me.

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    JotForm Support

    Answered by ashwin_d on March 30, 2016 at 08:15 AM

    Hello mekart,

    I did check your account and found that you have two active subscriptions:

    Bronze monthly subscription #S-19844893J2547321D billed on 29th since Feb 2016

    Bronze monthly subscription #S-89B70395D0567845H billed on 25th since March 2016

    You seems to have upgraded your account again on 25th March 2016 while you had an active subscription. 

    We cannot use the same subscription payment to upgrade to higher plan. One of my colleague have already sent a request to our backend team to process the refund for your latest order. Please allow 3-7 days for the amount to reflect in your account. 

    I would suggest you to please upgrade your account to higher plans:  https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Thank you!