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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to get email notifications

    Asked by VIVYB on March 30, 2016 at 08:07 AM

    I usually get e-mail when someone fills a form but they have stopped? can you helpThey have stopped on all of my forms

    do you know How I can fix this?

    unable to get unable to receive email notifications notifications emails
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    JotForm Support

    Answered by Jan on March 30, 2016 at 10:26 AM

    Your email is in the bounce list which is why you are not receiving the notifications.

    Result:
    VIVY@SOU****WORK.CO.UK is IN the bounce list
    Reason(s) : smtp; 550-"JunkMail rejected - a9-135.smtp-out.amazonses.com [54.240.9.135]:45067 is

    I have remove it now from the bounce list. You should be able to receive them now.

    This happened because the email settings are not configured properly. The Sender Name is blank. If this is blank, the email providers will tag the notification as a spam and will be rejected many times. Please use "JotForm" as the sender name instead of leaving it blank.

    Related guides:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    How-to-remove-your-email-address-from-bounce-list

    Hope that helps. Thank you.