Unable to get email notifications

  • Profile Image
    VIVYB
    Asked on March 30, 2016 at 08:07 AM

    I usually get e-mail when someone fills a form but they have stopped? can you helpThey have stopped on all of my forms

    do you know How I can fix this?

  • Profile Image
    Jan
    Answered on March 30, 2016 at 10:26 AM

    Your email is in the bounce list which is why you are not receiving the notifications.

    Result:
    VIVY@SOU****WORK.CO.UK is IN the bounce list
    Reason(s) : smtp; 550-"JunkMail rejected - a9-135.smtp-out.amazonses.com [54.240.9.135]:45067 is

    I have remove it now from the bounce list. You should be able to receive them now.

    This happened because the email settings are not configured properly. The Sender Name is blank. If this is blank, the email providers will tag the notification as a spam and will be rejected many times. Please use "JotForm" as the sender name instead of leaving it blank.

    Related guides:
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    How-to-remove-your-email-address-from-bounce-list

    Hope that helps. Thank you.