What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I load my form I immediately see a required error on a field?

    Asked by IMCWOW on March 30, 2016 at 09:08 AM

    I've been having issues with conditions not requiring / unrequiring fields properly. My input_11 field and input_46 field should work together. If input_11 is filled, I need input_46 to be unrequired and disabled. And if input_46 is filled I need input_11 to be unrequired and disabled. Inout_11 and input_46 should not be filled at the same time.

    The functionality seems to be working. However, when I load the form I immediately see the red error saying my input_11 field is required before I click on any field:

    How can I make this error go away while still keeping the functionality I described above?

    Page URL:
    https://form.jotform.com/60885069083161

    required error a JotForm uploads height jpg
  • Profile Image
    JotForm Support

    Answered by Charlie on March 30, 2016 at 11:43 AM

    I presume you have already fixed the problem?

    I'm checking this form but I'm unable to replicate the issue regarding the required error message.

    Chrome:

    Firefox:

    Safari 9:

     

    I presume you have already resolved this? Just a tip, you can try using the "IF input is Filled" instead of "IF input is Empty" which will mostly triggered when the input fields are empty after loading the page.

    We'll wait for your response.

  • Profile Image

    Answered by IMCWOW on March 30, 2016 at 11:52 AM

    Yes, thank you for the response. I just resolved the issue by creating a new condition stating that if all fields in a particular section are empty, then unrequire those same fields. 

  • Profile Image
    JotForm Support

    Answered by Charlie on March 30, 2016 at 01:13 PM

    I'm glad to know that you have finally resolved it using conditions.

    If you needed our help again, please do not hesitate to open a new thread here in the forum.

    Cheers!