Password reset is not working

  • Profile Image
    Joe Giangrasso 
    Asked on March 30, 2016 at 09:46 AM

    here is my form

  • Profile Image
    Answered on March 30, 2016 at 11:54 AM

    Your email is in the bounce list which is why you are not getting the password reset email.

    h5pr***ctions@opto*** is IN the bounce list
    Reason(s) : smtp; 550 5.7.0 Your mail from was rejected due to listing in Spamhaus XBL. See

    I have removed your email from the bounce list. Please try it again. Let us know if you're still having trouble receiving it. Thank you.