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Your email is in the bounce list which is why you are not getting the password reset email.
h5pr***ctions@opto***ne.net is IN the bounce list
Reason(s) : smtp; 550 5.7.0 Your mail from 18.104.22.168 was rejected due to listing in Spamhaus XBL. See https://www.spamhaus.org/query/bl?ip=22.214.171.124
I have removed your email from the bounce list. Please try it again. Let us know if you're still having trouble receiving it. Thank you.