What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password reset is not working

    Asked by Joe Giangrasso  on March 30, 2016 at 09:46 AM

    here is my form


    Page URL:

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    JotForm Support

    Answered by Jan on March 30, 2016 at 11:54 AM

    Your email is in the bounce list which is why you are not getting the password reset email.

    h5pr***ctions@opto***ne.net is IN the bounce list
    Reason(s) : smtp; 550 5.7.0 Your mail from was rejected due to listing in Spamhaus XBL. See https://www.spamhaus.org/query/bl?ip=

    I have removed your email from the bounce list. Please try it again. Let us know if you're still having trouble receiving it. Thank you.