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  • Profile Image

    Password reset is not working

    Asked by Joe Giangrasso  on March 30, 2016 at 09:46 AM

    here is my form

    https://form.jotform.com/52955969977181

    Page URL:
    www.h5delivery.com

    password password reset reset password reset unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on March 30, 2016 at 11:54 AM

    Your email is in the bounce list which is why you are not getting the password reset email.

    Result:
    h5pr***ctions@opto***ne.net is IN the bounce list
    Reason(s) : smtp; 550 5.7.0 Your mail from 54.240.10.27 was rejected due to listing in Spamhaus XBL. See https://www.spamhaus.org/query/bl?ip=54.240.10.27

    I have removed your email from the bounce list. Please try it again. Let us know if you're still having trouble receiving it. Thank you.